Shipping & Return Policy
- All shipments in Greece are free.
- For purchases from Europe over 150 euros shipping costs are free.
- For purchases from Usa/ Canada over 200 euros shipping costs are free.
- For purchases from rest of the World over 250 euros shipping costs are free.
|Greece||ACS||FREE||1-3 working days|
|Europe for purchases up to 149,99 €||DHL||20,00 €||2-3 working days|
|USA, Canada, Mexico & Middle East for purchases up to 199,99€||DHL||25,00 €||3-4 working days|
|Rest of the World for purchases up to 249,99€||DHL||30,00 €||4-6 working days|
* Aikaterini Makrygianni Ltd does not deliver to P.O. boxes.
- Deliveries outside the EU are usually subject to customs clearance and import duties in the country of receipt and are the sole responsibility of the consignee.
- The estimated delivery time is indicative and counts from the day of shipment. Saturdays, Sundays and official Greek holidays are excluded from working days. “Aikaterini Makrygianni” is not responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond its control.
- When your order is sent, you receive an e-mail, with the bill of lading number and a link to monitor the status of your shipment on the site of the cooperating courier. Orders are delivered from 9:00 to 17:00. Please make sure someone is available to pick up and sign for your delivery. In case someone is not available for delivery, the courier will leave a message with a contact phone number where you will need to call to arrange your delivery again. Delivery returns are returned to us after one week. In this case, the reshipment is charged with shipping costs.
- In case the packaging of the order has been visibly damaged due to poor transport service please do not accept the shipment. Otherwise you are deemed to have accepted the packaging and contents as is. If you don’t accept the package it is mandatory to take photos of the package and contact us as soon as possible via email: firstname.lastname@example.org
During checkout, you have the opportunity to state if you want your order or some products of your order to be prepared as a gift. This includes a gift box and a gift change card with return instructions in case the recipient wishes to exchange the gift for another product. You are also given the opportunity to write a personal message on a handwritten card enclosed in your gift. The order receipt is placed on the outside of the gift box.
You can also choose to send your gift directly to the recipient. In this case, please fill in the recipient’s details in the Shipping Information upon payment and you will be notified via email when the recipient receives your gift. The gift receipt will be sent exclusively to you via email.
- If for any reason you are not satisfied with your purchase, the products can be returned within 10 days from the date of delivery of the order. Any shipping costs arising from the ordering process are non-refundable. Return costs are the responsibility of the customer and are non-refundable. In order for the return to be accepted, all products must be in excellent condition, with their labels and original packaging. A necessary condition is that they be returned together with all the documents that accompany the products.
- Returns are not accepted on custom made products and for products marked “NON RETURNABLE” in their description. Also, returns on discounted products are not accepted.
- “Aikaterini Makrygianni” reserves the right to refuse returns that are not authorized and / or are not sent in accordance with the terms of return that are listed in detail online and in the instructions that accompany each order. In case of unapproved or unacceptable returns, the products will be returned to the shipping address of the original order at the recipient’s expense. If you do not wish to receive the products in the condition in which they were returned to “Aikaterini Makrygianni”, “Aikaterini Makrygianni” has the right to keep the products and to withhold the amount already received.
- Exchange of Item: The products can be exchanged with any available different size or type, of equal or greater value, and any difference in price will be charged. You can contact us by mail at email@example.com or by phone at 00302821112328 Monday to Friday 9.00 am – 14.00 pm, and we will be happy to help you with the change of item.
- Issuance of Credit Balance: The credit balance is credited to your account and can be used within 12 months from the date of return.
- Refund: Refunds are made within 5 working days from the time the returned items are received and checked. Refunds are only made to the original credit card, Paypal account or bank account used to pay for the order. Processing time varies depending on the bank and the type of credit card. “Aikaterini Makrygianni is not responsible for exchange rate fluctuations that occur when returning money on a credit or debit card in a currency other than the euro. Bank charges are non-refundable.
To return your purchase, just follow the instructions below and make sure we receive your return within 10 days of receiving your order.
- Send an email to firstname.lastname@example.org or call us at 00302821112328 Monday to Friday 9.00 am – 14.00 pm.
- Within the next business day, you will receive an email confirming your request as well as instructions on how to arrange your return shipment.
- For the return of one or more products to “Aikaterini Makrygianni” you must always use a shipping method with a tracking service. The safety of the product until the completion of the return is the responsibility of the customer.
- In case you are interested in completing the return with the courier companies we work with (Acs, Dhl). we will send you a prepaid bill of lading, the cost of which will be deducted from the value of the product you want to return or exchange.
Non sales items
| Return costs|
|Europe (EE)||DHL||25,00 €||15€|
|Europe (except ΕΕ)||DHL||35,00 €||Not returned|
|ΗΠΑ, Canada, Mexico||DHL||35,00 €||Not returned|
|Υπόλοιπος κόσμος||DHL||40,00 €||Not returned|
- Once we receive and accept your returned goods, you will receive an email confirming your exchange, credit balance or refund.
- Gift Returns
If you have received a gift from “Aikaterini Makrygianni” and you want to return it, just follow the instructions included in your gift. Note that gifts can only be exchanged for items of equal or greater value, and any difference in price will be charged. Credit notes and refunds do not apply.